Frequently Asked Questions
We’re a different kind of wedding florist, so you probably have some questions…
Q: Do you have a minimum?
A: Yes, a minimum investment of $600 is required for each order.
Q: Do I have to pay a Deposit?
A: Once you review your proposal, a 50% retainer is due to lock in your date. Your final balance will be due 30 days prior to your event. (Please note that no money is due when you submit your Wishlist).
Q: What forms of payment do you accept?
A: We accept cash, check, or Venmo. Payment instructions will be sent once your proposal is finalized.
Q: Can I come in for a consultation?
A: We do not offer consultations through The Flower Lab. If you have questions or need help figuring out what you need for your day we are happy to discuss options by email or over the phone.
Q: Can I change things once my order is placed?
A: Once your contract is signed, we do not allow subtractions or substitutions. We are able to add items to your order up until your final payment is due 30 days before your event. If you feel your wedding party or table counts may change, we recommend ordering on the conservative side and adding items closer to your wedding date.
Q: Can I select items from different collections?
A: Items can only be selected from one collection + our “add-on” options.
Q: Can you deliver my order?
A: Yes - local delivery is available and delivery fee is based on location. We also offer free pickup from our studio the morning of your wedding.
Q: Do you offer custom designs?
A: If you’re looking for something that isn’t included in our Collections just ask! Depending on what you’re looking for we may be able to accommodate special requests. If you are looking for fully customizable floral options or more elaborate designs, our sister company, Belli Fiori, may be a great fit! Our custom clients typically invest $6,000 or more on their wedding flowers.
Additional Questions?
Please email us at info@flowerlabstl.com. We are happy to answer your questions or help you choose the collection that’s right for you!